Pinkgirl
DIS Veteran
- Joined
- Feb 20, 2011
Hi everyone,
Well, its back to reality after an amazing 21 nights in Florida. The highlights of the trip were swimming with dolphins at Discovery Cove, staying overnight at the darkside and the Frozen Summer at Hollywood Studios.
The lows were we never got our Magic Bands package (we have to pick them up at checkin as Disney dont ship to the UK) and poor service at a couple of Disney restaurants. Akershus in Norway and the Captains Grille at the Yacht Club. In Norway Stephen waited 20 minutes for a beer I waited over 30 minutes for a bottle of wine to appear. We sent our entrees away as we were waiting on drinks with our apps. The manager was really apologetic and didnt charge for the wine.
At Captains Grille it was strangely quiet last Saturday night. We had reservations at 7.55pm and there were only a few tables occupied. The lady at the table behind me was complaining about her wait and the family across were having a discussion amongst themselves and then with the manageress. We ordered apps and were only part way through when the entrées arrived. There was no room on the table for them and the girl just stood looking at us. I informed her we were ready for them and she said she could put them under the heat lamp. No was my reply, and at that point our server appeared and agreed that we would get fresh meals. When we were ready, our entrees were brought out and were only just warm. Back they went. At this point I called over the manageress to express my displeasure and to point out that I seemed to be not the only one complaining tonight. She was very unhelpful and informed me that the family across were actually having a magical moment and they had a child with special needs, I cut her off and informed her that yes, I know they have an autistic child, and that I had heard them complaining. (in my mind, giving a family a tub of cereal to appease their child is not a Magical Moment). Manageress leaves as entrée number 3 arrives. Manageress returns a few minutes later to check all is okay. I ask for spoons for the pasta dishes. Back she comes with spoons for husband and daughter and I ignore her and continue with my steak. My husband is not impressed and waves a teaspoon under my nose!!!!!!!! I then have to call over our server for appropriate spoons (she is also not impressed). When the manageress checks back I asked her to cancel our lunch reservation for the next day, we paid and left without having dessert as it was our last night and we wanted to see the Frozen fireworks on the beach. Later when I checked the app, our lunch was still showing so I went to Concierge who cancelled it for me.
We did actually end up having lunch at Captains Grille on our last day and everything was perfect (as had been our dinner the week previous).
We had a lovely room at Yacht Club on the 4th floor overlooking the quiet pool. Having read a few comments about people complaining about the rooms on other forums and how do people find time to pick out faults, I found myself lifting covers and moving curtains to have a nosey, and yes, there were some signs of wear and tear. One of the sinks in the room had areas in it where the coating had peeled away. The furniture had numerous scuff marks the worst being the beds which actually looked as though the Mousekeepers had dragged the vacuum cleaner too close to them on a daily basis. One morning I was mortified to spill my coffee down the side of the drawers and when I mopped it up, I realised I had created a really clean section on the skirting boards. But, all in all, the room was good and as I said, I did go looking for the faults. Nearly forgot, I had to ask for a new hairdryer as everytime I switched the first one on, all the lights flickered!
I did manage to partake of a Sunken Treasure at the bar and it was delicious. Paige loved the pool. We did seem to spend a lot more time in the parks this trip, but I think that was because at 10 Paige is more willing to be up for longer hours.
One final highlight. Our last day we got to meet with Teena and spend a fair bit of time chatting.
Now I need to plan our next trip!
Well, its back to reality after an amazing 21 nights in Florida. The highlights of the trip were swimming with dolphins at Discovery Cove, staying overnight at the darkside and the Frozen Summer at Hollywood Studios.
The lows were we never got our Magic Bands package (we have to pick them up at checkin as Disney dont ship to the UK) and poor service at a couple of Disney restaurants. Akershus in Norway and the Captains Grille at the Yacht Club. In Norway Stephen waited 20 minutes for a beer I waited over 30 minutes for a bottle of wine to appear. We sent our entrees away as we were waiting on drinks with our apps. The manager was really apologetic and didnt charge for the wine.
At Captains Grille it was strangely quiet last Saturday night. We had reservations at 7.55pm and there were only a few tables occupied. The lady at the table behind me was complaining about her wait and the family across were having a discussion amongst themselves and then with the manageress. We ordered apps and were only part way through when the entrées arrived. There was no room on the table for them and the girl just stood looking at us. I informed her we were ready for them and she said she could put them under the heat lamp. No was my reply, and at that point our server appeared and agreed that we would get fresh meals. When we were ready, our entrees were brought out and were only just warm. Back they went. At this point I called over the manageress to express my displeasure and to point out that I seemed to be not the only one complaining tonight. She was very unhelpful and informed me that the family across were actually having a magical moment and they had a child with special needs, I cut her off and informed her that yes, I know they have an autistic child, and that I had heard them complaining. (in my mind, giving a family a tub of cereal to appease their child is not a Magical Moment). Manageress leaves as entrée number 3 arrives. Manageress returns a few minutes later to check all is okay. I ask for spoons for the pasta dishes. Back she comes with spoons for husband and daughter and I ignore her and continue with my steak. My husband is not impressed and waves a teaspoon under my nose!!!!!!!! I then have to call over our server for appropriate spoons (she is also not impressed). When the manageress checks back I asked her to cancel our lunch reservation for the next day, we paid and left without having dessert as it was our last night and we wanted to see the Frozen fireworks on the beach. Later when I checked the app, our lunch was still showing so I went to Concierge who cancelled it for me.
We did actually end up having lunch at Captains Grille on our last day and everything was perfect (as had been our dinner the week previous).
We had a lovely room at Yacht Club on the 4th floor overlooking the quiet pool. Having read a few comments about people complaining about the rooms on other forums and how do people find time to pick out faults, I found myself lifting covers and moving curtains to have a nosey, and yes, there were some signs of wear and tear. One of the sinks in the room had areas in it where the coating had peeled away. The furniture had numerous scuff marks the worst being the beds which actually looked as though the Mousekeepers had dragged the vacuum cleaner too close to them on a daily basis. One morning I was mortified to spill my coffee down the side of the drawers and when I mopped it up, I realised I had created a really clean section on the skirting boards. But, all in all, the room was good and as I said, I did go looking for the faults. Nearly forgot, I had to ask for a new hairdryer as everytime I switched the first one on, all the lights flickered!
I did manage to partake of a Sunken Treasure at the bar and it was delicious. Paige loved the pool. We did seem to spend a lot more time in the parks this trip, but I think that was because at 10 Paige is more willing to be up for longer hours.
One final highlight. Our last day we got to meet with Teena and spend a fair bit of time chatting.
Now I need to plan our next trip!
