- Joined
- Apr 10, 2001
This afternoon, to my surprise, I noticed my 2021 points balance was changed. I knew I definitely hadn't made any reservations using them, so I was baffled. Then I had a horrible thought, and scrolled down to check my waitlist requests.
Sure enough, one of my waitlists had matched and gotten confirmed. This morning I'd put a hold on some rooms for a family member who hadn't made a final decision, and so I didn't quite have enough 2020 points when my waitlist match got sent to the person who confirms them. So, MS had gone ahead and borrowed some points from 2021 to confirm the waitlist!
I was extremely upset to discover this and I immediately called MS to try to get this undone.
The adviser I'm working with said that she didn't see anything in the waitlist that says to NOT borrow.
I explained what the form looks like when we set up the waitlist requests, how specifically there is an option "Do Not Borrow". (screenshot below)
She told me that perhaps something was wrong with the member website and the "Do Not Borrow" didn't get submitted the day I set up the waitlist.
At this point, I'm wondering if maybe the "Do Not Borrow" doesn't do anything at all?! Back many years ago when you could first set up waitlist requests online, I remember they only gave you the options of picking which home resort to borrow from. The option "Do Not Borrow" didn't even exist. When they finally added it, I remember being happy that we could now instruct them not to borrow. Now I wouldn't be surprised if some Disney developer just threw this third drop down box option into the form but it does absolutely nothing.
Has anyone else experience this problem? If so, I'm going to write to MS to ask that they have development fix the form so it actually puts a note in your waitlist request. Sigh.
Sure enough, one of my waitlists had matched and gotten confirmed. This morning I'd put a hold on some rooms for a family member who hadn't made a final decision, and so I didn't quite have enough 2020 points when my waitlist match got sent to the person who confirms them. So, MS had gone ahead and borrowed some points from 2021 to confirm the waitlist!
I was extremely upset to discover this and I immediately called MS to try to get this undone.
The adviser I'm working with said that she didn't see anything in the waitlist that says to NOT borrow.
I explained what the form looks like when we set up the waitlist requests, how specifically there is an option "Do Not Borrow". (screenshot below)
She told me that perhaps something was wrong with the member website and the "Do Not Borrow" didn't get submitted the day I set up the waitlist.
At this point, I'm wondering if maybe the "Do Not Borrow" doesn't do anything at all?! Back many years ago when you could first set up waitlist requests online, I remember they only gave you the options of picking which home resort to borrow from. The option "Do Not Borrow" didn't even exist. When they finally added it, I remember being happy that we could now instruct them not to borrow. Now I wouldn't be surprised if some Disney developer just threw this third drop down box option into the form but it does absolutely nothing.
Has anyone else experience this problem? If so, I'm going to write to MS to ask that they have development fix the form so it actually puts a note in your waitlist request. Sigh.