Yes, true for you and others but a waste of the Cast Member's time to have to assist me and many others who can and prefer to use online booking. Disney IT's inability to adeuquately update their system and/or to conduct adequate regression testing leads to much wasted time for Member Services and for me. If the system worked like it should, I could and would make all my reservations online and would not have to call. It is a shame that Member Services spends much of their time assisting members to make/fix reservations. If you want to call in for your vavation planning, I do not want you to have to hold for an extra 5-10 minutes because Member Services is trying/struggling to fix an IT mess for me.