Not trying to cancel, but we got caught up in the flight cancellation fiasco and I am trying to locate our luggage. I tried calling all day yesterday and got nowhere. I started calling again this morning around 7:30. I got a busy signal a few times, was able to connect and then got disconnected a few times. But finally I was on hold for 15-20 minutes and then an actual live person answered and was able to help me! So my advice is call early and keep trying if you have to call.Has anyone tried to cancel their reservations willingly but not able to do so? I am flying out to WDW for Marathon Weekend next week. We originally were booked on SW, but decided to avoid them right now and booked tickets on United. Now I am trying to cancel our tickets online and the website keeps popping up errors when trying to cancel. Tried to call the main customer service number and its not even operable.
Airlines in this country must offer refunds for cancelled flights as per law. They are likely to try and find you another flight (which is often what the customer wants anyway) and can offer vouchers for future flights (perhaps at a greater value than the current tickets), but if the customer wants a refund they can get their money back.I think Southwest will do refunds, but I'd wait a while until they can get their system up & running.
were you able to obtain a refund or just credit?I was finally able to cancel my flight online.
Credit. My flights had not been canceled yet. I just chose to be on the safe side and booked alternate flights with United and canceled the SW flights.were you able to obtain a refund or just credit?
Interesting though. My wife has a flight from Orlando to Houston on 1/7. She already received a notice that her flight may be delayed or canceled and to keep monitoring her flight status for updates. She is now exploring different options
Thanks. How long does the credit apply? Thought I saw on website it mentioned 30 days. I was hoping it would be at least a year?Credit. My flights had not been canceled yet. I just chose to be on the safe side and booked alternate flights with United and canceled the SW flights.
Interesting though. My wife has a flight from Orlando to Houston on 1/7. She already received a notice that her flight may be delayed or canceled and to keep monitoring her flight status for updates. She is now exploring different options.
I advised my father the same so he can get home next week. He's due to fly on 1/3, and I think a difference between this week and next week could be less people flying by then. But even with less people taxing "the system," it doesn't change the organizational fubar underlying this mess.Credit. My flights had not been canceled yet. I just chose to be on the safe side and booked alternate flights with United and canceled the SW flights.
Interesting though. My wife has a flight from Orlando to Houston on 1/7. She already received a notice that her flight may be delayed or canceled and to keep monitoring her flight status for updates. She is now exploring different options.
Thanks. How long does the credit apply? Thought I saw on website it mentioned 30 days. I was hoping it would be at least a year?
We were set to fly out on 12/29 to Atlanta, stay the night in Atlanta, and fly into MCO on 12/30. I received notice this morning that the 12/29 was cancelled but not the 12/30. Guess I get a refund for the one cancelled and a credit for the other. Problem is, we don’t travel often so a 30 day voucher doesn’t really do us any good. I’ve already booked with another carrier.