PrincessMom2002
DIS Veteran
- Joined
- Jul 17, 2006
I have nothing to add other than I am completely shocked by this agency's actions. As a former travel agent for quite a few different agencies, I can tell you that we never held on to payments. If a customer made a payment, we sent it on to the appropriate companies. We did not ever want to jeopardize our customer's reservations. Plus holding on to money that did not essentially belong to us was a bigger liability than we wanted to assume. I agree with a previous poster that possibly the agency has already spent the money and is waiting for more to come in elsewhere before than can even afford to make your final payments. Good luck getting this sorted out. And just like everyone else suggested, file complaints with the BBB and anywhere else it matters.