Dear Pro Travel Fresno Customer,
Pro Travel Fresno, is the Valleys #1
Travel Agency, and is the only Valley agency to win the Prestigious Pinnacle Award for top production with Carnival Cruise Lines, and Elite Status with United Airlines which represents the top 5% of all agencies nationwide. These are just a few of the many accolades we have earned that showcase our commitment to volume Travel Sales, and superior Customer Service.
Recently, we purchased a small agency, Cruise Adventures, in the River Park area, as part of our expansion to provide additional locations to better serve clients in the Valley. However, after several months we have terminated our relationship with the previous owner of Cruise Adventures. This was due to numerous complaints of financial mismanagement, bookings not paid on time, and even alleged Credit Card Fraud, from both clients and his own previous employees.
We are also engaged in an unfortunate Civil litigation against this previous owner of Cruise Adventures, however this has no effect on your bookings made with Pro Travel Fresno or Cruise Adventures, as long as you make sure all future payments, and future dealings occur in the main Fig Garden Office. However, there is also a criminal complaint filed, and is a different matter entirely, and can concern you if you have recently posted or modified any bookings via the River Park location.
The Fresno Police Department has received the complaint and initiated an investigation regarding monies being taken from Customers and not properly forwarded to either Pro Travel Fresno and/or the appropriate supplier for the client. Pro Travel Network is pressing criminal charges against the former owner of Cruise Adventures, Craig Mungary, though the Fresno County District Attorneys office pursuant to these missing/misdirected funds. It is extremely important to let you know that if you have deposited/paid any monies or had your booking modified in any way, to someone at the River Park location, it is imperative that you contact us immediately, so that we may provide a clear accounting of funds. For 99% of clients who read this, this is merely a formality, and no need to worry. However, if you have paid any funds at the River Park office in the last 30 days, it is extremely important that you contact us immedia tely.
Important: Also, If you receive a call or any communication from anyone claiming to be from Cruise Adventures, or for that matter even Pro Travel Fresno, stating that your bookings need to be changed in any way or that a payment is due, and that person is not one of our actual agents(listed below), please do not provide any personal information, Credit Card Information, and do not make any payments of any kind to any office other than the main Pro Travel Fresno office on Shaw near Fig Garden. We have already received documented reports of customers receiving no receipts or just handed written receipts with nothing on them. If you are not sure, then just hang up and call back using the (559) ***-**** or **** number to verify you are speaking with the right Pro Travel Fresno main office .
The great news is that our great staff, including ....., and all the great agents of Pro Travel Fresno are still here, to serve you and continue to serve you, with your travel needs professionally and courteously, and have the full backing of Pro Travel Fresno, and its parent company PTN, Inc.
Thank you and we wish you happy travels.