We had a terrific stay at HRH last October, so when we had a few extra days after our cruise, I booked HRH for 2 nights at Entertainment rate. It was much more crowded this year than last year (we were there 1 week earlier last year). While it is still a great hotel, we had a few problems. In our room: the remote didn't work-it would turn the TV off then right back on. It normally wouldn't have been a problem, but DD got sick mid-way through our stay, so I was stuck in the room with her. The safe was locked open, not closed, and would not accept a code to reset it. When I called to the front desk, they said I needed to call security to come to the room, but security said front desk had to handle it!--so no safe for the trip. Our loews first gift: we picked the movie and popcorn, and were told that the voucher and popcorn would be delivered check-in night after 7 (2 separate employees told me this) By our second night, at 8, we still hadn't received it, so I went to the front desk, and was told it would be to the room in 20 minutes. 1 1/2 hours later, I went back to desk--the worker there chastized me for expecting it any earlier, and said I would get it--go back and wait. When I got back to the room, it was there. Unfortunately the voucher had to be taken to the front and validated--I sent DH who said that the front desk apologized "for making me mad". There was also makeup on the pillowcase on the bed, and we never received maid service--we left the room at 8:30 and arrived back at 4 with DD who was sick. I still like the HRH. I had planned on staying there in June and Oct. of 2004, but may try PB or RP. Thanks for letting me vent.