I don’t use DU. I tried but they didn’t send a quote and then weeks later e mailed to ask if I still wanted a quote and then the TA went on holiday without giving a return to work date. This may be because I am from the U.K. and it is sometimes difficult for US TAs to compete with U.K. WDW direct pricing. Anyway, I then found Small World Vacations and they (Marion) have been fantastic. She spent hours booking a complicated tri split stay Bounceback so that I didn’t sacrifice park time, has booked, cancelled and rebooked numerous trips during the pandemic and moved resort reservations around to fit changed flights etc., with ne’er a complaint. I dread to think how many hours she spends on hold to Disney. She always responds promptly. I can see the reservations in my
MDE account but choose to make APRs and ADRs etc myself. TouringPlans also have a
travel agency now. I don’t think that the price you get from TAs is a lot different, SWV gives a free TP subscription and TP give a free rucksack, but I find SWV first rate at applying discounts as they are offered. Shop around and find a TA with whom you feel comfortable.