Sarah sweetie - I am so so sorry you had all these problems with your S/D wedding!!! I can't help but feel partially responsible because I always recommend them so highly
!!
If it is any consolation at all, I think (in the pictures) that your arch flowers are actually prettier than the inspiration picture, but that is JMHO and I realize that you didn't get what you asked for which is disappointing!! Which company did your floral?
I don't think the three of you look odd up on the Terrace by yourselves, but that said, if you couldn't get up the aisle because of the chairs, it is a big problem!!!
Diana being on the phone when she should have had all her attention on your wedding, however, is in-excusable - clearly she has a lot to learn and I realize I was very lucky to have had the sainted Karen all the way along!!!
All that said, you looked absolutely beautiful on your big day, and the photos are gorgeous!!! Please let us know how JM responds to your concerns
Congratulations and much love sweetie!!!!