momof2inPA
<font color=6600FF>DIS Veteran<br><font color=FF33
- Joined
- Dec 5, 2002
First, the little bad- our first room had a smelly diaper and trash in a trash can, but they switched us.
The other "bad" concerned my kids' food allergies. I had to send back two dishes to Jakes that were not supposed to have peanuts, but did. Also, the complementary snack they sent to the room was a basket of nuts, even though there was a big notation on our ressie (acknowledged by the manager) that said no nuts. Jakes' restaurant manager, after a long discussion, acknowledged their mistake and said they would try harder, which was all I wanted, but she also took 2 appetizers and a dessert off the bill, which was nice, too.
Now the good-- we LOVED the resort. Everyone who worked there and most of the guests were so incredibly happy and nice. The pool was just awesome, the palm trees, the Hulk movie, the fire eater, the hula dancer, the warm towels, I could go on and on. My family did not want to leave, ever.
More good, they let us check in at 7:30 a.m., and we used that front of the line access all day long for two days. We self parked so close to the entrance to the hotel, it was unbelievable. How wonderful, we will surely be back to RPR, and our relatives will, too since they joined us for dinner after a long day at the parks and were able to appreciate the wonderful atmosphere.
The other "bad" concerned my kids' food allergies. I had to send back two dishes to Jakes that were not supposed to have peanuts, but did. Also, the complementary snack they sent to the room was a basket of nuts, even though there was a big notation on our ressie (acknowledged by the manager) that said no nuts. Jakes' restaurant manager, after a long discussion, acknowledged their mistake and said they would try harder, which was all I wanted, but she also took 2 appetizers and a dessert off the bill, which was nice, too.
Now the good-- we LOVED the resort. Everyone who worked there and most of the guests were so incredibly happy and nice. The pool was just awesome, the palm trees, the Hulk movie, the fire eater, the hula dancer, the warm towels, I could go on and on. My family did not want to leave, ever.
More good, they let us check in at 7:30 a.m., and we used that front of the line access all day long for two days. We self parked so close to the entrance to the hotel, it was unbelievable. How wonderful, we will surely be back to RPR, and our relatives will, too since they joined us for dinner after a long day at the parks and were able to appreciate the wonderful atmosphere.