So the only time I've been lucky enough to experience this attraction was back in December, about a week and a half after it opened. I woke up at 3am, got to HS around 4:15, and we didn't actually get in the gate until 6:45. CMs at the gate told us not to rush, don't expect to get a boarding group until 7am when the park officially opens, etc. We tried as soon as we passed the scan posts, and my friend looked at me and said, "We're in." I was like, "Yeah, I know we're in, try to get in a boarding group!!!....OOOOOOH. We're IN?!" Boarding group 6. We stopped and got a coffee and then headed straight back.
If there were any kinks in the system that day, I didn't see any. The entire experience was amazing. I cannot wait to go back, and even though I'm not the biggest Star Wars fan, I just want to look at EVERYTHING. When we got pulled into the "color lines" by the First Order, I was standing in the front and was just so amazed with everything, I started to laugh. I'm a nervous giggler, what can I say? One of the officers came up to me, got about 6 inches from my face and "yelled" at me for laughing. He said, "I don't see any reason why you should be laughing right now. We'll fix that right up." The guy standing next to me was dying trying to hold in a laugh or a comment and the officer gave him a super stern look as he walked past. I only looked forward, trying to keep a straight face until we were being ushered by the next officer, who was warned by the first officer that myself and the guy next to me were troublemakers and to watch us extra closely.
Once the resistance had cut through the wall in the interrogation room, the CMs were rushing us into the "prisoner transports" but also trying to keep us in the story. Honestly, you just don't get this kind of interaction with any other ride.
I don't know if these CMs were so good like this because that's how they want their character to be, if that's what they are told to do... I'm just kind of wondering what it is like if you go there later in the day. I know CMs switch operational positions pretty often, but it makes me hope that everyone that experiences this attraction would get that FULL experience. Maybe it was just me, maybe it was because it was so early in the day, but I can tell you one thing.... I can't wait to go back.