No luck for me on a brand new Galaxy S10, with 5 bars of signal.
I launched the app right at 8, and my buttons never turned red at all. I never even had the option. Button was greyed out with "loading" showing. The My Status button wasn't even red. I tried refreshing, closing and relaunching. Nothing. I'm pissed and my son was practically in tears saying "the phone is not working" while everyone around us was cheering.
I calmed him down and we got in line to renew his
DAS. The CM asked if we got a BG and I told her what happened. She said it happens to a lot of people and the system is a complete crapshoot. She told me this BG system won't be in place very long. She said it should go straight standby sooner rather than later. She then hooked us up with an earlier return time for MFSR since we had such a disappointing morning so far.
We will try again Tuesday but I don't know what else we can do if my phone/app just decides to hang up again. I'm the only one with a phone. I followed all the advice I've read about how to optimize my chances, but when the app is unresponsive, that all goes out the window.