I haven't used them in 2 years, but I recently booked with them for our July trip - Happy Limo. I really appreciated all of the communication I had with them pre-trip (texts/phone calls the night before confirming time, text or call when they arrived at our hotel, etc). They provided a car seat and had the tv in the limo (we reserved a town car but they gave us a limo at no extra cost because of availibility - my son ot a kick out of it) tuned to cartoons. We tipped about 20% I believe. For this summer, we have a 24 passenger bus scheduled for them for our 17 person trip this summer. I hope we have another great experience!