I got a response on chat after 5.5 hours that the CM reached out to the “support team” & they’ll look into & I’ll get a confirmation email if they can resolve it. Ugh! Why is there so much inconsistency! I was able to make passes for myself & DH but not DS (3) who is under my mde & has an AP. I don’t understand why they couldn’t fix it in the chat like others have said
.
You got a call back?! I asked if a callback was possible and was told no. I’ve been on hold for 2 hours and 15 minutes at this point, and they close in 45 minutes.
VIPASSHOLDER line has that capability AFAIK.
I was calling the VIPassholder line when I asked about the callback. Man, just once, I’d like to read a thread in which all convos with CMs about the same subject seem to have a consensus!
It said that they had heavy volume and to press 1 to request callback.I was calling the VIPassholder line when I asked about the callback. Man, just once, I’d like to read a thread in which all convos with CMs about the same subject seem to have a consensus!
Never got that message
I’m gonna lose my mind if they don’t give me the extra spot for DS! Disney is such a huge mess with everything they do right now. It’s really disappointing!
Will you ever be able to switch Woodie's tickets back to yours? My daughter and I actually have this same problem with "extra" tickets and we don't want Disney to accidentally use them. I never once thought to assign them to Woodie (although in my case it would probably be Meeko the Meowzer.....)or the 1st time ever....I get to go to a Passholder Preview! Granted I'm going on the last day it is offered (9/28/21), in one of the last time slots offered 6 - 7pm but Finally I get to go to one! To add, My Dog Woodie (who I use as member in my family to keep my unused tickets safe from being accidentally used) also got selected to go to the Preview!
I never got the email. Dd never got the email. We both have APs and our accounts are connected.Our odyssey to get a Ratatouille return window:
Start to finish, about 5 hours.
- We never received the email notification, only found out by monitoring WDW fan sites.
- Tried to use the link provided on the WDW fan site. It did not work. Got the "This AP number is associated with another account" message for the first hour or so.
- Called the number for support. All circuits are busy.
- Kept calling, finally got through. Said wait time was ~160 minutes.
- After waiting about an hour, I read online that many APH were experiencing the problem and that someone was told by a CM, "they are working on the problem and will have it fixed soon." I decided to hang up. Luckily, this was a non-fatal mistake.
- A couple of hours later, the problem still was not fixed but now was getting the "We can not process this request at this time" error message.
- Decided to call again. Another estimated 160 minute wait.
- About 30 minutes into that call, I was able to connect to a CM using Chat. Hung up on the call.
- CM was very helpful. Had me submit a form so I could be identified. Then told me "It will be a bit of a wait, but I will let you know!"
- 45 minutes later, I received the Chat message, "I actually just connected with the team and they are working on this for us now."
- 20 minutes after that, the message from the CM was "Your family has been added to the list for 09/28/21 in the 6:00 p.m.- 7:00 p.m. window", which was the date and time I had requested.
Easy!
