Rav4lcrv, yes, I have done that. I have also sent some correspondence to Disney regarding certain helpful Cast Members. And I know that other people here on the Dis have done the exact same thing. Disney recognizes guest input regarding its Cast Members. I was fortunate to have experienced Disney's highest honor at the AKL during my last stay. The ceremony was in the lobby of the resort and it was just by chance that I stumbled into it. I was moved to tears by the speeches that were being made about the honorees. And guest letters were paraphrased and read aloud. Yes, Disney listens. It is definitely worth your while to remember a few of those exceptional Cast Members by name.