We'll be staying at Aulani for the first time in Jan '23, and I was really excited until I read a TON of negative trip reviews on a a travel site. Many of these reports were from this June and July.
One of the repeating complaints is that rooms are dirty when you arrive. Bathrooms not clean, not vacuumed, ovens still have old food on them, etc. As a DVC member, I know housekeeping only come in to replenish items and towels, but I expect a clean room when we arrive. Has anyone recently experienced rooms not cleaned?
Also, many people said there are no blankets or comforters on the beds, just sheets, and there weren't extra sheets, pillows or covers for pull-out sofas.
I'd appreciate if anyone can confirm these problems, or put my mind at ease that these things simply aren't true!
One of the repeating complaints is that rooms are dirty when you arrive. Bathrooms not clean, not vacuumed, ovens still have old food on them, etc. As a DVC member, I know housekeeping only come in to replenish items and towels, but I expect a clean room when we arrive. Has anyone recently experienced rooms not cleaned?
Also, many people said there are no blankets or comforters on the beds, just sheets, and there weren't extra sheets, pillows or covers for pull-out sofas.
I'd appreciate if anyone can confirm these problems, or put my mind at ease that these things simply aren't true!