GAN
DIS Veteran
- Joined
- Jul 18, 2005
I guess I don't those things reduce crowds. I think they increase them. They entice more people to come to Disney World and spend more time there.
As for guest experience, just because there are examples of excellent service doesn't mean that the overall level of service hasn't declined. Things started going downhill when Disney cut the training for new cast members from a few days to a few hours. They aren't indoctrinated the way they used to be. Plus there's the growth of the college program which brings in a bunch of young people who are treated like crap and mostly have no real commitment to the job. Sure, some of them "get it" and are excellent, and often go on to become CMs after their college experience, but I don't think that's the norm.
Without question, the CP creates a problem(also solves cash woes) with guest experience. The only way to combat it is speak out if you have a poor experience, but I’ve mentioned previously that the problem isn’t with a 30+ year guest ...it’s the new guests that think things are just great. Disney knows this so has no reason to change. Sure -it’s more crowded now and service is in decline ....but only to you and me Steve! To the 100,000 new guests this is all perfectly normal .....and acceptable!