You will need to initiate the call to your Guide. Keep in mind that you should leave your full name, with spelling if necessary, and at least two phone numbers where they can try to call you back.
The Guides do not initiate the calls for several reasons. If you are on the federal do-not-call list, they can not call you unless they have a specific reason. Some states also have various laws in this regard.
They are sales people so unless you desire to add on more points, there really is no reason to call them.