Same thing happened to us. The red childs long sleeve extra large one. I called they had me email guest services. I got a response they are looking into it.
I sincerely apologize for any disappointment with your recent purchase. Please know that we have forwarded a copy of your message to our partners at Merchandise Guest Services for additional assistance. Please note that our Merchandise partners are currently experiencing higher message volume, and your response may be delayed. Should you wish to contact them directly, they are available by email at Merchandise.Guest.Services@DisneyParks.com or by phone at 1-877-560-6477.
For your records, I have included your receipt for this purchase as an attachment to this message.
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