Your not getting my point. You originally correlated the high cost of Disney with the level of attention Disney should pay. My point was that no matter what you are paying, the company needs to have the same level of consideration for the customer time.
No, you said people don't want to wait at WDW because they overplan, and said these same people don't complain about waiting an non-WDW locations.
I'm said when I go to city...and my only plan is to do one thing ( eat? or see one show?) and the movie starts 15 minutes late, then the loss of 15 minutes isn't a big deal. (Unless I get parking ticket because I over stayed a parking meter?)
OUR (all of us) time at WDW is structured differently. In the old days, I hardly planned anything in advance. We actually often did walk-ups, and if we had to wait for a table, we did. if we felt like staying out late, we paid $10 for extra PM MK hours, we paid that DAY. If we didn't, it was no loss.
There was no option to pre-plan FP except which one to try to get 1st.
Now our expectations are vastly different; partly due to rising costs, but mostly due to all the time spend pre-booking, and oh heaven forbid- expecting to do the activities that WDW sold to us.
We- all of us- now have pre-booked FP, pre-booked before and after-hour parties, prebooked dessert parties, no-show ADR fees, specific ticket dates, and those dinner+ROL combo packages.
if we- as in ALL of us- didn't use our park ticket from 2003, it is STILL viable! If you can't use a 2019 ticket? Goodbye $100! We can't even use it 4 DAYS late- Ouch!
Disney's policies keep raising the VALUE of our WDW time.
I didn't change the system, WDW did.