Sharing our experience with DAS online registration Apr 10. DAS is for my son, 10yo.
TLDR: Went great. The whole process, including selecting advance selections took less than 30 mins.
This was our first experience with DAS and we are very pleased with how smoothly it went. We clicked the link to initiate the video chat as soon as it became available at 7am ET. About 2 mins later we got an automated message that we were in the queue. Shortly following, another message asking to confirm we had a park reservation within the eligible window, the person requiring DAS was present, and that we were logged in to the correct MDE account. The agent then began chatting with us and asked us to list our party members. About 15 mins after initially logging in, we were connected via video chat. The CM asked my son what his concerns with waiting in lines were. DS got nervous and asked me to do the talking. I quickly explained in about 2 sentences, and the CM went ahead and asked DS to get in place for a photo. The CM then asked if we wanted to book our DAS advanced selections, which he did right there on the video chat. We would identify our top 2 priorities and then he would list 2-3 time options for us to pick from. After all that, he gave a quick reminder about the virtual queue options for Tron and GotG, asked if we had any other questions. And that was it. We were finished at 7:29 ET. The CM was direct, objective, and not at all intimidating. Great experience!
TLDR: Went great. The whole process, including selecting advance selections took less than 30 mins.
This was our first experience with DAS and we are very pleased with how smoothly it went. We clicked the link to initiate the video chat as soon as it became available at 7am ET. About 2 mins later we got an automated message that we were in the queue. Shortly following, another message asking to confirm we had a park reservation within the eligible window, the person requiring DAS was present, and that we were logged in to the correct MDE account. The agent then began chatting with us and asked us to list our party members. About 15 mins after initially logging in, we were connected via video chat. The CM asked my son what his concerns with waiting in lines were. DS got nervous and asked me to do the talking. I quickly explained in about 2 sentences, and the CM went ahead and asked DS to get in place for a photo. The CM then asked if we wanted to book our DAS advanced selections, which he did right there on the video chat. We would identify our top 2 priorities and then he would list 2-3 time options for us to pick from. After all that, he gave a quick reminder about the virtual queue options for Tron and GotG, asked if we had any other questions. And that was it. We were finished at 7:29 ET. The CM was direct, objective, and not at all intimidating. Great experience!
