PORTOFINO BAY HOTEL INFO...FAQ`s and more.......

[RocketChk]

Has anyone had a good experience with emailing room requests to the hotel directly? My mom has Meriere's Disease and does better on lower levels and I am a smoker and would love to have outside space. I also upgraded to club level.

 

[hhoope01]

I haven't emailed my request, but I have found that if I check-in early in the morning (which I quite often normally do), my requests are much more likely to be met.

 

[damo]

Has anyone had a good experience with emailing room requests to the hotel directly? My mom has Meriere's Disease and does better on lower levels and I am a smoker and would love to have outside space. I also upgraded to club level.

Email them or call the hotel directly. You can't smoke on the outdoor patios or balconies or you will get charged for smoking in your room. You can only smoke in the dedicated areas. The smoke from the patios and balconies wafts directly into your room or onto your neighbour's patio or balcony.

 

[ForceofWill]

Email them or call the hotel directly. You can't smoke on the outdoor patios or balconies or you will get charged for smoking in your room. You can only smoke in the dedicated areas. The smoke from the patios and balconies wafts directly into your room or onto your neighbour's patio or balcony.

This definitely isn't true for 1st floor Bayview stuff. Basically the whole bay area is fair game for smoking and everyone used the chairs outside for smoking.

 

[damo]

This definitely isn't true for 1st floor Bayview stuff. Basically the whole bay area is fair game for smoking and everyone used the chairs outside for smoking.

Portofino Bay Hotel is smoke free. You are only allowed to smoke in the designated areas. You can walk to the designated areas from your outdoor patio, but you are not supposed to smoke on your patio. There is a designated smoking area at the front of the bay that is away from the rooms and restaurants. You can refer to this map... https://www.practicallyperfectvacat...ads/2021/03/Loews-Portofino-Bay-Hotel-Map.pdf

From their website: All of our hotels are 100% smoke free. Our non-smoking policy applies to all areas of the hotels with the exception of designated outdoor smoking areas. The cleaning fee for smoking in guest rooms is $250.



Notice the No Smoking sign.

 

[ForceofWill]

Portofino Bay Hotel is smoke free. You are only allowed to smoke in the designated areas. You can walk to the designated areas from your outdoor patio, but you are not supposed to smoke on your patio. There is a designated smoking area at the front of the bay that is away from the rooms and restaurants. You can refer to this map... https://www.practicallyperfectvacat...ads/2021/03/Loews-Portofino-Bay-Hotel-Map.pdf

From their website: All of our hotels are 100% smoke free. Our non-smoking policy applies to all areas of the hotels with the exception of designated outdoor smoking areas. The cleaning fee for smoking in guest rooms is $250.

View attachment 589719

Notice the No Smoking sign.

Have you been there recently? I just left. Flying fish sells cigars and let's you smoke them on the outside tables. Nearly every person smokes on their 1st floor patio. Many people stop in the bay to smoke while they sit by the railings.

I'm not quoting you policy and website info. This is what actually happens on the ground. Not once was anyone told to stop or leave while I was there. So regardless of what you think should happen based on what you've researched, that's not the case in reality.

 

[DisneyLifePapioNe]

Have you been there recently? I just left. Flying fish sells cigars and let's you smoke them on the outside tables. Nearly every person smokes on their 1st floor patio. Many people stop in the bay to smoke while they sit by the railings.

I'm not quoting you policy and website info. This is what actually happens on the ground. Not once was anyone told to stop or leave while I was there. So regardless of what you think should happen based on what you've researched, that's not the case in reality.

Many may do it, but it’s a resort wide rule only in designated areas, I’ve been recently and yes there is always some that don’t know or choose not to follow rules.

I have witnessed a guest being warned at Portofino and staying at Contemporary we witnessed guests being escorted out of the resort for not following the rule.

 

[Deb1993]

Have you been there recently? I just left. Flying fish sells cigars and let's you smoke them on the outside tables. Nearly every person smokes on their 1st floor patio. Many people stop in the bay to smoke while they sit by the railings.

I'm not quoting you policy and website info. This is what actually happens on the ground. Not once was anyone told to stop or leave while I was there. So regardless of what you think should happen based on what you've researched, that's not the case in reality.

Regarding the Thirsty Fish, I was just there - Cigar and cigarette smoking by patrons at the bar on the outside tables was allowed.

 

[damo]

Have you been there recently? I just left. Flying fish sells cigars and let's you smoke them on the outside tables. Nearly every person smokes on their 1st floor patio. Many people stop in the bay to smoke while they sit by the railings.

I'm not quoting you policy and website info. This is what actually happens on the ground. Not once was anyone told to stop or leave while I was there. So regardless of what you think should happen based on what you've researched, that's not the case in reality.

If your room smells of smoke because you were smoking on your patio you will get fined $250. I guess it's your choice. You can't tell by looking at people smoking on their patios who is getting fined for doing it.

I was last in a patio room June 2019 and nobody was smoking on any room patios around me. There are no ashtrays or cigarette receptacles on the patios.

 

[Frstclspls]

Club level renovation - worth it?

Trying to decide between a club level 2Q room or a family suite or 2 garden rooms for 4 of us. If no club level we will just use Instacart/drizly to stock the rooms, but I was originally looking forward to the level of service and ambience associated with club level.
I contacted the hotel to understand which room might connect to a club level room and was told it has to be another club 2Q, and that the club lounge will begin renovations Aug 2-Dec, and the lounge will be temporarily located in the Tuscan ballroom.

it has been 10+ years since we visited, and I’m pretty sure the ballrooms were not exactly centrally located as that’s where my conference was, what would you do here?

 

[wdwrule]

Does everyone have access to the hotel’s gym/fitness center regardless of what room category?

 

[schumigirl]

Does everyone have access to the hotel’s gym/fitness center regardless of what room category?

Yes you can access the facilities as a guest regardless of room category.

 

[wdwrule]

Yes you can access the facilities as a guest regardless of room category.

Ok perfect thanks ! It threw me off a little when I read club room description which stated something about granted free access to fitness center in the spa (although maybe that is just a separate fitness center). We do not have a club room booked and just wanted to make sure we had access to a gym. Thanks!

 

[pinkxray]

Does anyone know the current hours for the fitness center? I see old reports of it opening at around 5, but think I saw somewhere it might be 7? I forget where I saw the 7 though, one of the youtube videos maybe?

Really hoping it opens earlier than 7. Kind of hard to squeeze in a run on the treadmill at 7 if the parks open at 8 for early entry.

 

[wdwrule]

So now we are debating club level. Does anyone know the hours of food offerings and also hours of beer/wine? I read somewhere ’dinner’ is from 5-7 every evening but I have no idea of breakfast hours or beer etc hours. Also, can you grab waters and snacks throughout the day or during just set times? Seeing if this is worth it for our family of four.

 

[schumigirl]

So now we are debating club level. Does anyone know the hours of food offerings and also hours of beer/wine? I read somewhere ’dinner’ is from 5-7 every evening but I have no idea of breakfast hours or beer etc hours. Also, can you grab waters and snacks throughout the day or during just set times? Seeing if this is worth it for our family of four.

Hours are in the first post as is the time you can pick up beer/wine.

You can grab waters, tea and coffee through out the day. Snacks are out during the lunch service, not really a lunch it is more snacks.

 

[yaya74]

So now we are debating club level. Does anyone know the hours of food offerings and also hours of beer/wine? I read somewhere ’dinner’ is from 5-7 every evening but I have no idea of breakfast hours or beer etc hours. Also, can you grab waters and snacks throughout the day or during just set times? Seeing if this is worth it for our family of four.

I am interested to hear about it too. My family of four stayed at Portofino Bay CL back in 2017. I hope nothing has changed post-covid closure. That was our first taste of CL stay and we cannot go back to a non-club level trip now! The offerings and services at Portofino Bay are way better than those from the Grand Floridian Royal Plam Club. We are planning to go back to Portofino Bay next summer and hope everything is still as good as before!

 

[wdwrule]

Also, could you get a beer to go and drink it while walking to the park in the evening? I’m assuming it just needs to be consumed before entering security.

 

[houseofthrees]

Also, could you get a beer to go and drink it while walking to the park in the evening? I’m assuming it just needs to be consumed before entering security.

Yes, they will give you one to go.

 

[Disney Ron]

Does PBH have the resort length of stay refillable mugs for soda, and if so, is the soda in the Coke Freestyle machines?

TIA!