We just returned a week ago and have an amazing (at least for us) pixie dust story. We live in Canada and due to the pandemic, my wife has not seen her parents in 3 years. We normally meet them in Disney World every year and share a 2 bedroom villa at BWV. As the kids have gotten older (and bigger), this trip we decided to use the entire 2 bedroom villa just for our family of 5 and have the in-laws stay at CBR, given the rooms there were about $1500 cheaper for the 9 day stay and the hotels were connected via the Skyliner. They do not go to the parks much and on previous trips, we have normally spent time with them in the morning and afternoons/evenings. We figured this arrangement was the best option and would work well for everyone.
A couple of days into the trip, we realized that it was not so convenient and we were really not seeing them as much as we would have liked. Despite us going to CBR to visit, and them coming to the Boardwalk, with the rush of a Disney trip, it was just not happening. Also, they are getting a bit older and were not as mobile as they have been on previous trips. They decided that they were comfortable paying whatever difference there was to move over to the BWV so we could all be together. After a few phone calls, visits to the front desk at both CBR and BWV, and a day later we were not having much luck getting them moved over - it seemed there was no availability. Everyone was nice and said to keep checking and something may come up.
The next day, I went down to the BWV front desk to see if anything had come up. One of the Guest Experience Managers met me in the line, as they do now, and asked me what I needed help with. I told her that we were checking for availability and to see what it would cost to move my in-laws over from CBR to BWV. She took me to the desk and she started typing away on the keyboard, asking for their information, reservation information, etc. As she was doing that, I was making small talk, telling her about my in-laws, how we have not seen them in 3 years, etc. - again, all small talk and not trying to convince her of anything or plead a case. She finished what she was doing, looked up at me and said, "It looks like we have availability and it will cost around $1,200 to move them over here.". After a bit of a pause, she said "But, we will do it for you for free.". I was so shocked. I know it is not a lot of money and my in-laws would have gladly paid that much, but the gesture meant so much to us - I was in tears. To be able to have them in the same hotel with us, have morning coffee and evening chats was such a huge gift to my wife.
I thanked her about a million times and she told me to tell them to vacate their room and to text her when it was done. I texted her and within minutes, she responded and said that a room was available for them and they could come over any time. When they arrived at the BWV, I took them to the front desk to check in and the same manager happened to be there. We thanked her about a million more times and she then noticed that my in-laws were not wearing any MagicBand+ (another story, but essentially theirs were not shipped in time for the trip, they got a full refund, were able to keep the bands when they did ship, plus a $50 gift card). She said to them, "You have to try the Magic Band+, can I give you a couple for free?". We said no thank you, told her the story of the shipping mix up and that Disney had made full amends and we were not worried about it. In the end, she insisted that they take a couple of Magic Band+'s to use on the current trip and wrote up a voucher for them that they could use to get two free Magic Band+'s.
When they finally got to the room, it was a nice room off the main floor on the Inn side of the hotel. It had a garden view and one of the maids said that it was odd they were in there as the room is not used that much. Obviously the manager had used their extra stock to ensure that my wife and in-laws could spend more time together. Again, what a special gift for all of us.
We would have made the original plans work and still would have had a great trip. But with a little pixie dust, this manager turned a great visit with my in-laws into an amazing visit, something we will remember for a long time.