Park Hours "Schedule Unavailable" from tomorrow. Anyone know why?

[dazzling]

At the weekend I looked up the park hours for when we are away in September & they were available.

However, I just went to show my friend & the park hours calendar now says "Schedule Unavailable". I thought maybe it was too far ahead but I've even looked at tomorrows date, 29/06/17, & it too says "Schedule Unavailable".

I called DLP & was told it was because I was using a tablet & to use a laptop. (Despite explaining I checked last week on my tablet & they were there).

So I looked again on my laptop & got exactly the same thing. All dates from tomorrow onwards have no park times available.

I even checked on the DLP app & got the same result.

I tried calling DLP again but they didn't seem unduly concerned for some reason & could offer no explanation or solution other than "check it again another day". I offered to send screenshots but they said not to worry. The person didn't even actually bother checking if the website was working properly!

Does anyone know what's going on? DLP don't seem that concerned & couldn't say what was wrong. It's not so bad for me as I'm not going yet, but if I was going tomorrow I'd be very annoyed none of the park times can be found!

Below I've attached all three screenshots just to prove I'm not going mad!

Has anyone come across this before?

 

[elstoleno]

Just tried on my iMac and its saying unavailable too, even tried it on the French site and it says the same.

 

[elstoleno]

update:
I just asked on chat and they said they're seeing the same thing and it's unplanned.
Said hopefully it'll be up within the hour.

 

[dazzling]

Thanks, I'm glad it isn't just me having the problem!

Apparently, my friend said they encountered the same thing last night too. What surprised me the most was that when I contacted DLP they didn't seem interested. The first operator insisted it was my error (because I was using a tablet) & the second operator just told me to "check again later". Neither of them actually bothered to check if there was a problem nor said they would refer the matter on.

I thought they might care a little more than that.

(Sorry, just realised that sounds a bit harsh. Didn't mean to be, I was just shocked by the attitude of both of the operators)

 

[Jonjo]

As the call centre staff are not direct employees of Disneyland Paris they can't answer your question if it is not on their script.

They also have very little training about the resort as their major priority is to sell Walt Disney World holidays.

The link to the weekly programme is live and available for you to download here:


http://download.disneylandparis.com/Disneyland-Paris_Shows-and-Parades.pdf

 

[elstoleno]

Thanks, I'm glad it isn't just me having the problem!

Apparently, my friend said they encountered the same thing last night too. What surprised me the most was that when I contacted DLP they didn't seem interested. The first operator insisted it was my error (because I was using a tablet) & the second operator just told me to "check again later". Neither of them actually bothered to check if there was a problem nor said they would refer the matter on.

I thought they might care a little more than that.

(Sorry, just realised that sounds a bit harsh. Didn't mean to be, I was just shocked by the attitude of both of the operators)

They've had a couple of problems recently, when we went for Christmas last year the app was telling us that every single shop was going to be closed on our last day.
We asked at City Hall and they just gave us a weird look :')

 

[cdsmiler81]

Nothing to do with this?? Maybe they were changing the schedule for post September and it caused a glitch?

http://dedicatedtodlp.com/2017/07/0...xtra-magic-hours-down-to-1-hour-from-october/