At at the 4 hour mark on hold... wowza!
As for why I did not use a TA, I just don't have one I am comfortable trusting to make decisions in my best interest. For example, I tried to use
Dreams Unlimited once, was very specific we wanted all five of us to be in a single family verandah stateroom for 5 on the Magic. Her response "Unfortunately, Disney does not have any staterooms that can accommodate 5 in one room, here is a quote for two connecting verandah staterooms" (which of course was significantly more expensive than a single family stateroom). I could see for myself on the Disney website that there was plenty of availability for family stateroom for 5, so she either didn't know what she was talking about, or was lying to me to get a bigger commission. So it's a trust factor for me.