Second response from customer services was:
"Thank you for contacting the Walt Disney World Resort.
Your reservation was reserved through a travel agency and as such cannot
ber accessed except by a member of that agency. "
Went to the dining page one last time, put in the hotel reservation number (12 digits excluding the "OA" prefix) and our home phone as "01332xxxxxx" and was logged in! Made a reservation (10 days from date of arrival was allowed). Entered mobile number as requested contact number +44775xxxxxxx. The confirmation email quoted this as "447-75x-xxxx" and was able to retrieve the booking using ADR number and the quoted phone number. Not sure why this suddenly started working (no point in asking customer services who seem less than informed about their own systems).
"Thank you for contacting the Walt Disney World Resort.
Your reservation was reserved through a travel agency and as such cannot
ber accessed except by a member of that agency. "
Went to the dining page one last time, put in the hotel reservation number (12 digits excluding the "OA" prefix) and our home phone as "01332xxxxxx" and was logged in! Made a reservation (10 days from date of arrival was allowed). Entered mobile number as requested contact number +44775xxxxxxx. The confirmation email quoted this as "447-75x-xxxx" and was able to retrieve the booking using ADR number and the quoted phone number. Not sure why this suddenly started working (no point in asking customer services who seem less than informed about their own systems).