revdon64
DIS Veteran
- Joined
- Feb 12, 2011
My first trip to WDW was when I was ten years old in 1974. MK was the only park. We camped at Jellystone Park campground in my dad's 1968 Corvair Camper van. I caught the Disney bug early.
Unfortunately, my next trip there wasn't until after I was married; it was November of 1994. 3 days Disney, 4-day Premiere cruise on my in-law's dime. Already I was the planner and frustrated that I couldn't get our group of 12 to all go in the same direction.
2006 was the beginning of a family WDW obsession when DW and I went without kids to celebrate my new job. From there we found ourselves taking the family every 18-24 months, becoming experts on planning by reading the Disboards, EasyWDW, and others. We mastered paper FP, FP+, maximizing park time, getting all the ADRs we wanted, and just having great trips. All that began to crash and burn for my son's 8th birthday trip in January of 2018. Initially it was just him and I, 2 nights at ASSp, 3-day DCL cruise, and then back to POFQ for four days where the rest of the family was to surprise him by showing up on his actual birthday. We booked EMM and two of three rides were down, rude and uncaring CMs, power outages in our resort... just to name a few of the disasters from that trip. After writing a five-page letter to Guest Relations, Disney gave us three nights/two rooms at any moderate resort, three day passes with park hopper, 3 FP, and preferred viewing for a fireworks show to be used any time in the next ten years (so by 2028). When DW finished her PhD studies and had opportunity to walk in her graduation in Orlando, I convinced her that we should make a little vacation/celebration out of it and use those comped items from Disney after she walked. We just got back and add us to the loyalist who aren't likely to darken Disney's doors again any time soon, if ever.
I'd been tracking all the changes (most of them bad), but I didn't truly realize just how bad it all was until I got into trying to plan this trip.
Genie is pointless. All of its recommendations are shows, audio clips on the app, or counter service restaurants. Nobody needs Genie to figure out if they want to eat at Cosmic Ray's, or God forbid... the Italy both.
Genie+ is a disaster. Paying $15pp/pd for the privilege of waking up before 7am on your vacation for a virtual running of the bulls and then get nothing that you want or have the times changing as you try to book it. This is not well-done and a billion dollar company like disney should have better IT than this.
Individual Lightning Lane is nothing but a cash grab. If they really thought that those rides had value and the ability to process numbers of people, they'd offer no line skipping service for them. "We know it's good. But if you want to ride it, you'll have to wait in line. Period."
If your trip is something less than seven nights, forget about getting that ADR for a popular restaurant. All I wanted for our three park days was lunch or dinner at SciFi. Gone at 60 days out and never appeared again. We were able to get 50s Prime Time (day of) on our HS day, but really, over $200 for a family of six and no alcohol? For fried chicken, meatloaf, burgers, mac and cheese, and chicken tenders? Even at Disney's inflated prices, the menu is dumbed down and too expensive. Every other meal we had in our three days on property was counter service and not one was under $100. Chili cheese fries (x2), chicken tenders (x2), and a couple of sodas from Golden Oak Outpost to share among the six of us for lunch was our cheapest meal and THAT was $100!
Having to book and pay for Mears transportation that couldn't wait for my oldest daughter's flight that was delayed? She had to take an uber when she should have been in the same vehicle as me and two of my other kids. This obviously wouldn't have been an issue with Magical Express. And of course we had to pay for Mears back to the airport. Hundreds of dollars in transportation costs that would have been included in the past... but resort prices haven't reflected the subtraction of formerly included perks.
Staffing! Disney really has no excuse for understaffing... well, everything at this point. Disney has handled bigger crowds than these with grace. Bring back the college program. Bring back the international CMs. We tried to book Maya Grill (one of the lowest rated restaurants on property) after returning to our resort in the late afternoon Sunday. Nothing available, but we did manage to get a table for 8pm-ish at Rix Bar and Grill. When we passed Maya, two thirds of the tables were empty. Why? Because the staff that would normally work there were in EPCOT working the Germany pavilion
And for crying out loud... bring back the CM standards! Seeing CMs wearing out of costume hats like beanies and knit hats - no, not magical. We were waiting standby for JC and a CM came out from somewhere in the middle of the line making his way through saying something to the effect of, "I'm just a cast member; you're the guests." Dude, shut up. You're ruining the show by being out of character.
Resort - We stayed at Coronado. It's nice. We had a very nice view of the lake/tower/three bridges. We declined housekeeping so I won't say anything about that service other than the fact that it took them several hours and three phone calls to get us more towels. One set of elevators per building and situated so far from the lobby/tower... not good. The generic room designs, I mean, c'mon! You're Disney! It's the little touches that make people willing to pay extra. The only Disney theming in the room is silhouette pics of the three amigos on southwest backgrounds. Where's the unique bedding designs? The little hidden Mickey touches? Once inside the room, this could have been any Holiday Inn or Marriott in Arizona or New Mexico. Here's a thought, why not offer free Disney+ streaming service to resort guests in their rooms? Think of the PR and the potential customers you could harvest with almost no investment! But no, just a D+ preview. And they're apparently not hiring the best and the brightest at the front desk either. When my wife went down to check us into our flight and print our boarding passes for the next day, the girl behind the counter was instead trying to check us out of our rooms.
In all, I used to love planning a Disney trip. I loved talking about ADRs, what Fast Passes to go for, checking back regularly to see if we could make our plans even more efficient, planning to try new stuff and repeat favorites. None of that happened for this trip. This was drudgery to plan and actually doesn't reward the planners any longer. Yes, I know it was spring break and it was crowded. But with rampant price increases, decreased amenities and perks for staying on property "in the bubble," poor maintenance (did I mention all the rides that went down and how often?), trash all over and CMs walking right past it, the Disney difference is gone. Disney parks are now no more than a meat grinder, churning out dollars to line Chapek's pockets. I love the community of these boards, the enthusiasm and wit of some bloggers (RIP Josh) and vloggers, and the memories my family has made at Disney, but I fear that those magical trips are all in the past now and it just makes me sad that Disney now values the almighty dollar over everything that used to be important, particularly to Walt.
Unfortunately, my next trip there wasn't until after I was married; it was November of 1994. 3 days Disney, 4-day Premiere cruise on my in-law's dime. Already I was the planner and frustrated that I couldn't get our group of 12 to all go in the same direction.
2006 was the beginning of a family WDW obsession when DW and I went without kids to celebrate my new job. From there we found ourselves taking the family every 18-24 months, becoming experts on planning by reading the Disboards, EasyWDW, and others. We mastered paper FP, FP+, maximizing park time, getting all the ADRs we wanted, and just having great trips. All that began to crash and burn for my son's 8th birthday trip in January of 2018. Initially it was just him and I, 2 nights at ASSp, 3-day DCL cruise, and then back to POFQ for four days where the rest of the family was to surprise him by showing up on his actual birthday. We booked EMM and two of three rides were down, rude and uncaring CMs, power outages in our resort... just to name a few of the disasters from that trip. After writing a five-page letter to Guest Relations, Disney gave us three nights/two rooms at any moderate resort, three day passes with park hopper, 3 FP, and preferred viewing for a fireworks show to be used any time in the next ten years (so by 2028). When DW finished her PhD studies and had opportunity to walk in her graduation in Orlando, I convinced her that we should make a little vacation/celebration out of it and use those comped items from Disney after she walked. We just got back and add us to the loyalist who aren't likely to darken Disney's doors again any time soon, if ever.
I'd been tracking all the changes (most of them bad), but I didn't truly realize just how bad it all was until I got into trying to plan this trip.
Genie is pointless. All of its recommendations are shows, audio clips on the app, or counter service restaurants. Nobody needs Genie to figure out if they want to eat at Cosmic Ray's, or God forbid... the Italy both.
Genie+ is a disaster. Paying $15pp/pd for the privilege of waking up before 7am on your vacation for a virtual running of the bulls and then get nothing that you want or have the times changing as you try to book it. This is not well-done and a billion dollar company like disney should have better IT than this.
Individual Lightning Lane is nothing but a cash grab. If they really thought that those rides had value and the ability to process numbers of people, they'd offer no line skipping service for them. "We know it's good. But if you want to ride it, you'll have to wait in line. Period."
If your trip is something less than seven nights, forget about getting that ADR for a popular restaurant. All I wanted for our three park days was lunch or dinner at SciFi. Gone at 60 days out and never appeared again. We were able to get 50s Prime Time (day of) on our HS day, but really, over $200 for a family of six and no alcohol? For fried chicken, meatloaf, burgers, mac and cheese, and chicken tenders? Even at Disney's inflated prices, the menu is dumbed down and too expensive. Every other meal we had in our three days on property was counter service and not one was under $100. Chili cheese fries (x2), chicken tenders (x2), and a couple of sodas from Golden Oak Outpost to share among the six of us for lunch was our cheapest meal and THAT was $100!
Having to book and pay for Mears transportation that couldn't wait for my oldest daughter's flight that was delayed? She had to take an uber when she should have been in the same vehicle as me and two of my other kids. This obviously wouldn't have been an issue with Magical Express. And of course we had to pay for Mears back to the airport. Hundreds of dollars in transportation costs that would have been included in the past... but resort prices haven't reflected the subtraction of formerly included perks.
Staffing! Disney really has no excuse for understaffing... well, everything at this point. Disney has handled bigger crowds than these with grace. Bring back the college program. Bring back the international CMs. We tried to book Maya Grill (one of the lowest rated restaurants on property) after returning to our resort in the late afternoon Sunday. Nothing available, but we did manage to get a table for 8pm-ish at Rix Bar and Grill. When we passed Maya, two thirds of the tables were empty. Why? Because the staff that would normally work there were in EPCOT working the Germany pavilion
And for crying out loud... bring back the CM standards! Seeing CMs wearing out of costume hats like beanies and knit hats - no, not magical. We were waiting standby for JC and a CM came out from somewhere in the middle of the line making his way through saying something to the effect of, "I'm just a cast member; you're the guests." Dude, shut up. You're ruining the show by being out of character.
Resort - We stayed at Coronado. It's nice. We had a very nice view of the lake/tower/three bridges. We declined housekeeping so I won't say anything about that service other than the fact that it took them several hours and three phone calls to get us more towels. One set of elevators per building and situated so far from the lobby/tower... not good. The generic room designs, I mean, c'mon! You're Disney! It's the little touches that make people willing to pay extra. The only Disney theming in the room is silhouette pics of the three amigos on southwest backgrounds. Where's the unique bedding designs? The little hidden Mickey touches? Once inside the room, this could have been any Holiday Inn or Marriott in Arizona or New Mexico. Here's a thought, why not offer free Disney+ streaming service to resort guests in their rooms? Think of the PR and the potential customers you could harvest with almost no investment! But no, just a D+ preview. And they're apparently not hiring the best and the brightest at the front desk either. When my wife went down to check us into our flight and print our boarding passes for the next day, the girl behind the counter was instead trying to check us out of our rooms.
In all, I used to love planning a Disney trip. I loved talking about ADRs, what Fast Passes to go for, checking back regularly to see if we could make our plans even more efficient, planning to try new stuff and repeat favorites. None of that happened for this trip. This was drudgery to plan and actually doesn't reward the planners any longer. Yes, I know it was spring break and it was crowded. But with rampant price increases, decreased amenities and perks for staying on property "in the bubble," poor maintenance (did I mention all the rides that went down and how often?), trash all over and CMs walking right past it, the Disney difference is gone. Disney parks are now no more than a meat grinder, churning out dollars to line Chapek's pockets. I love the community of these boards, the enthusiasm and wit of some bloggers (RIP Josh) and vloggers, and the memories my family has made at Disney, but I fear that those magical trips are all in the past now and it just makes me sad that Disney now values the almighty dollar over everything that used to be important, particularly to Walt.