You should call Disney and have them walk you through it. There may be something you have to do that is not obvious anymore due to the changes.Thanks for the responses! I do not mind downloading instead of the cd however when I am on the website it seems that you have to click each individual photo and say you want to download and it wants you to pay for that individual photo before moving on. There is no way to add it to a cart. I'm trying to figure out how to add all the photos to the cart so I can then use my code to pay for the download. I hope that makes sense!
try calling customer service
I figured it out! In case anyone is in the same boat. You need to click the link at the top of the page that says Link Photos. You then enter your Photo pass Plus promo code here and then when you go back and click on each photo you now have the option of downloading without having to make a payment. The annoying part is it looks like you have to download each photo individually instead of adding them all to a cart and downloading at once like you used to be able to do. This is going to take a while having to click and download each photo!
Spoke too soon! There is a way to add them all and download all at once. Thank goodness! If you however your mouse over the pic there is a check mark. Click the check mark on each photo or click Select all visible media at the top of the page. Then you can download all at once.
I hope this helps someone else in my boat!