HCA villas will be set up thru MS via Special Services. There are a limited number of HCA rooms and they are not available in every building, so it might be a futile expercise to request a specific building.
Just call MS and let them know you need an accessible studio and they can make the arrangements for you.
Enjoy!
There are HCA villas in buildings 13, 20, 21, 23, 26, 27, 28, 34, 42, 48, 50 and 63.
Here is a map of the resort with buildings with HCA villas and GVs color coded:
We enjoyed building 34... very nice view
Of course, that may be nostalgia speaking, it was our first trip and our room was the same as the end of our phone number!
We own at BCV too and have never been told the room # although a room is blocked for us.
But BCV is so much smaller than OKW and the accessible rooms are stacked. So if we book a 2 BR accessible lockoff with rollin shower, we know we'll be in one of five rooms but never which one.
Has MS told you the room number at BCV or is it on your reservation? Ours just says accessible room guaranteed or something to that effect.
Good luck at OKW.
We have requested the specific room numbers that we liked. And while the room # is not on the confirmation paper, it does say " DO NOT MOVE". When calling back they verbally confirmed the room #. This has worked well for us, at least twice so far!
Did the CM verbally confirm that you had requested it or that you had received it? I request a certain floor which has the same effect as there is only one 2 BR rollin shower villa per floor but I've always been told it is just a request other than one time a CM told me the floor we were assigned....so I knew the room. Of course, it is blocked. It's just that I normally don't know if I've received the request or not.
And on our last trip, the block fell through. We were assigned a nonaccessible room at first. Luckily there was still a 2 BR accessible villa left but not what I requested.
Funny how different our experiences have been. If there is availability, we've always been able to get an accessible room for our daughter at the Polynesian. When she was small, the tub rooms were best but by early grade school she wanted more privacy so the rollin shower rooms became a necessity as she can't get in a tub on her own.
We were able to get the accessible 2BR at BCV as soon as I realized the error. Long story but our DS1 and his wife checked in early in the day. They wondered about the room as it didn't seem accessible but they only had access to one portion of the lockoff originally. When they picked up my DD and I at the airport they expressed their concern. I asked the location and then knew there was an error. Called the BC as we drove and was assigned a new villa that I knew was accessible. However, by the time we got to the resort, that one had been assigned to someone else!! What a mess. But luckily there was still one more left. I saw several other posts with problems around the same time so I think something was wrong with the system. Nothing like that has ever happened to us at the Polynesian, GF or BCV in many trips.