We were told our luggage would be handled like platinum. They were trying to bump up our care level because we had slept in a conference room on cots instead of the room that we had and they seem so eager and assured us that they would take such good care of us since the room was a debacle. But with great hesitation (I didn’t want to insult them) I said we will hold onto this one piece because it had the medicine in it. But they assured me they had never lost any luggage and we were in the very best of hands. And to be honest they didn’t lose the luggage it’s just that the old room number was scanned even though the new room number was written over it.