He just called and got that recording. I find it odd they won’t even allow people to make payments, I wonder how long it’ll take them to sort things out.
It does seem odd, and it appears success in being able to do anything all comes down to what kind of CM you get. He called and was able to move his money from his June trip (which he obviously isn't going on, but it was paid off) to his August trip, which a previous CM told him they couldn't do. He didn't make a new reservation, they just moved the funds and he's getting a little money back (score!).
The issue with your July 23 date may be because it is within the default 30 day window for the online system.
Package or room only?
It was a room package with dining (no tickets since he’s an AP), but now it’s just a room since no dining plans.
My friend was able to move his yesterday afternoon, apparently the CM called on another department and they were able to move the funds over. It really depends on how hard the CM is willing to work, the first CM he talked to last week wouldn't do anything and told him he just couldn't pay. He said never even tried. CM yesterday was bending over backwards to see if they could do something for him. He could have always just cancelled and held on to the money he got back until he could make a payment again, but this was much easier for him.
i figured that was the case but wasn't going to push. I'll wait a week and try again. usually they need to go through guest services to transfer the deposits. that's what I've been doing since this started so I have quite the deposit to transfer which might make it more difficult. Hopefully by the middle of June they will have this figured out.
I hope they have it figured out in the next couple of weeks, at least for the sake of all the people with reservations starting around opening. My August trip has been moved multiple times now and I don't owe much at this point with all the different room discount differences, same with my trip I rescheduled from July to November right after they announced the date. I just keep moving the money around, changing rooms, I'm not even sure what I owe anymore lol (it is room only since I'm AP, so I don't have to pay until arrival, but I know it's frustrating for those that have to pay in advance of the trip).
I’m not sure. I do remember last year not being able to find anything online either.
