ConeyLighthouse
Brooklyn Boy
- Joined
- Oct 23, 2015
Hello! On the most recent Dis Unplugged #1054 - Top 15 Things Walt Disney Gets Right the gang discussed the great customer service and magic created by castmembers for guests, and the great job that they do sometimes. In some cases, this meant brightening someone's day when they were having a bad experience or recovering from a family tragedy, while in other cases it meant helping out a family that had decided to pass up a ride that had a too-long wait time and helping them bypass the line (and getting to ride with them).
I work for Lincoln Center for the Performing Arts here in New York City - I manage the Procurement for the company, helping my colleagues to put on shows and performances and do events. I enjoy my job and really try to focus on customer service - both internally in the company and helping my colleagues, and externally, trying to help people wandering around the campus if they look lost or confused.
Disney obviously has (at least traditionally) had some of the finest customer service and a focus on trying to give guests an amazing experience - I feel like when they do it right, they are a great role model for most organizations around the globe.
My question, especially for any castmembers and former castmembers - are there any resources out there (training materials, e-books, websites, videos, etc) related to how to do it right, the Disney way? I would like to find out more about how they do what they do in regards to training, customer service, etc.
Thanks in advance!
- Scott
I work for Lincoln Center for the Performing Arts here in New York City - I manage the Procurement for the company, helping my colleagues to put on shows and performances and do events. I enjoy my job and really try to focus on customer service - both internally in the company and helping my colleagues, and externally, trying to help people wandering around the campus if they look lost or confused.
Disney obviously has (at least traditionally) had some of the finest customer service and a focus on trying to give guests an amazing experience - I feel like when they do it right, they are a great role model for most organizations around the globe.
My question, especially for any castmembers and former castmembers - are there any resources out there (training materials, e-books, websites, videos, etc) related to how to do it right, the Disney way? I would like to find out more about how they do what they do in regards to training, customer service, etc.
Thanks in advance!
- Scott