goofieslonglostsis
DIS Veteran
- Joined
- Nov 23, 2007
If a guest makes a complaint about a driver, they are pulled off the bus ASAP to meet with a manager. The manager gets the drivers side of the story and if there is a valid explanation, it's dropped. So IMO it's a fair process.
Indeed sounds reasonable. Esp. with the following up directly, which also gives a driver the chance to still have all the details freshly in mind to tell the story.
No, I'm actually home. We were gone for 17 days though and had a great time!
In that case; welcome back. Not bad at all, 17 days! All at OKW this trip?
Ahh, but they have and it doesn't have to be an oversize scooter. Drivers have been injured by ECVs. Just last week I was talking to a driver that needed fairly serious hand surgery. He was in the process of securing the scooter, the guest hadn't removed the key and accidentally hit the control. The scooter backed up over one of the drivers hands. It was resting on the floor helping to keep his balance while he was hooking the rear of the scooter.
Because there are guests waiting to board, we want to secure the scooter/WC as quickly as we can. We shouldn't, but we'll start securing the scooter without making sure that it's safe to do so. I've caught myself doing it.
Yeiks!! Nightmare. Accidents happen way too easily and with the angles the drivers sometimes have to work with it can easly result into dreadfull injuries. Hopefully that driver will heal up as much as possible.
But really, we all appreciate you guys being customer minded and wanting to not slow things down, but always put safety first. You do for customers, so do it for yourself also!
These little horrid accidents is the reason I'm obsessed with turning off my power constantly or at least constantly protecting my joystick and powerbutton from accidently getting hit, pushed etc. Happens too easily with little childrens hands, bags knocking into something, a stroller, you came it. Nightmare material.