Just got home last night from a 8 day trip and it will be our last until changes are made. Was the trip magical for our 4 year old birthday girl- yes, most definitely. But that was due to the amazing CMs that are doing the best they can. Our trip cost over $10k for 4 adults and 1 jr- we stayed at Art of Animation, ate only quick service except 1 meal at BOG ($450) and fireworks party ($550). We purchased Genie 3x (79.90 each) and ILL for Mickey runaway and Snow White). In 8 days housekeeping only came by once (2 were scheduled and they never came even after calling and scheduling a time), had to get up by 6:45 most mornings to get either Genie, virtual line or ILL, fireworks lasted less than 10 mins and had no story to them, food options were limited from before, long wait times for buses and Genie is a nightmare. I was willing to pay $80 just to get slinky dog on our last day and 5 secs after 7am they were all gone. Luckily they refunded my money but told me it was a non refundable service and would not be refunded again. The genie will tell you available at 10/30am but by the time you add your family and select it is 7pm. And you are paying for this disaster. And not to mention magic bands did not work at all for 1 1/2 days. If you didn’t have cash or credit card you could not eat or drink. We have been going multiple times a year for 24 years. Sadly it is time for new family traditions.