GrumpyInPhilly
DIS Veteran
- Joined
- Nov 1, 2014
Just returned from a stay at WDW. Used mobile order 3 times. Twice, I didn't receive any notification that my order was ready. At Backlot Express, I went to the counter after waiting a while and sure enough my order was ready. Good thing my granddaughter likes her chicken tenders cold. Another day, I was at Smokehouse in Epcot and placed an order for 5 of us. After 20 minutes I checked to see if the order was done and was told I would be notified when it was ready. 10 minutes later I re-checked and was told the same thing. 10 minutes after that I asked the counter attendant why it was taking so long. He checked his computer and said the order was still being prepared. While he was checking, I noticed a tray containing what looked like my order and asked him to see if it was in fact mine. He said it was but it was not complete. I asked him to check the order against what was on the tray. He did and confirmed that my order was complete and handed me the tray. I immediately touched the Texas Toast sandwich and it was cold. Since I've had it before I knew it should have been warm and told him so. He offered a free dessert as an apology. I asked for the order to be re-done which it was and this time everything was warm. No more mobile ordering for me.