mamacatnv
That be a Mum Y'all - a Texas Mum
- Joined
- Nov 7, 2005
Couple of things:
We were in DL/DCA 12/26-30/2022
Three Android users - Me, DH and DS
Two iPhones - College Kid and DIL
Same Credit cards: Disney and a Costco Visa
DH, DS, DIL and College kid had NO issues with mobile ordering, my phone however, would never cooperate. We installed, uninstalled, made sure updates were current etc. Went to guest services whose response was "we are seeing a lot of that but we don't have an answer".
I was beyond frustrated. I could not use the ordering or shopping and there were times throughout the days that I could not see the LL's we had reserved or that were available. I had to either track down one of my people or wait in ridiculously long lines since walk up is discouraged and cashiers/open windows are few compared to mobile.
Meanwhile, my DIL could not use the mobile tickets on her phone for herself and her 3 kids. We had all tickets loaded on all our devices for ease with LL's, park entry etc. Her park tickets never updated and when she tried to use them on our last day, her tickets still showed 4 available days but they would not scan at the ticket booth. She had to track down my son who was in the park with me and college kid to come to the gate so she could get in.
For the cost associated with a visit to Disney, I expected better tech, better support and better answers than, "Ya, we see that a lot but don't know how to help you, sorry".
Have a back up plan!
We were in DL/DCA 12/26-30/2022
Three Android users - Me, DH and DS
Two iPhones - College Kid and DIL
Same Credit cards: Disney and a Costco Visa
DH, DS, DIL and College kid had NO issues with mobile ordering, my phone however, would never cooperate. We installed, uninstalled, made sure updates were current etc. Went to guest services whose response was "we are seeing a lot of that but we don't have an answer".
I was beyond frustrated. I could not use the ordering or shopping and there were times throughout the days that I could not see the LL's we had reserved or that were available. I had to either track down one of my people or wait in ridiculously long lines since walk up is discouraged and cashiers/open windows are few compared to mobile.
Meanwhile, my DIL could not use the mobile tickets on her phone for herself and her 3 kids. We had all tickets loaded on all our devices for ease with LL's, park entry etc. Her park tickets never updated and when she tried to use them on our last day, her tickets still showed 4 available days but they would not scan at the ticket booth. She had to track down my son who was in the park with me and college kid to come to the gate so she could get in.
For the cost associated with a visit to Disney, I expected better tech, better support and better answers than, "Ya, we see that a lot but don't know how to help you, sorry".
Have a back up plan!
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