Caropooh
POO, are you? POO POO, POO POO!
- Joined
- Jan 3, 2005
We 'might' have it fixed! It's still very slow to load and occasionally kicks us out. DD19 figured it out! WOO HOO for her!
Step by step, what we did:
1)go to Settings
2)go to General
3)go to iPhone Storage and scroll down to Disney World
4)Delete App (NOT Offload App)
5) shut down and restart phone and then reinstall app or just reinstall app
VOILA! It should work now!
I'm waiting to hear back from Disney World App Support again. This is their first response:
Thank you for contacting the Disney Parks & Resorts Digital team.
We greatly appreciate your interest in the mobile app and apologize for any frustrations you have experienced. So that we may assist you, please provide answers to the following:
- What is the email address you use to sign in to the mobile app?
- Are you connected to Wi-Fi or using cellular data?
While we are troubleshooting, you may wish to try uninstalling and reinstalling your mobile app. This often provides a clean restart, allowing for data to properly populate within the app, and often resolves many issues. You may also try enabling cellular data for the app in case your Wi-Fi connection is slow. (Message, data and roaming rates may apply.)
Thank you again for sharing your observations with us. We look forward to assisting you further.
I let them know everything we had tried (basically everything they had suggested) and that we had tried with Wi-Fi and also using cellular data. We'll see what they say. I had responded to them before we possibly figured it out.
Step by step, what we did:
1)go to Settings
2)go to General
3)go to iPhone Storage and scroll down to Disney World
4)Delete App (NOT Offload App)
5) shut down and restart phone and then reinstall app or just reinstall app
VOILA! It should work now!
I'm waiting to hear back from Disney World App Support again. This is their first response:
Thank you for contacting the Disney Parks & Resorts Digital team.
We greatly appreciate your interest in the mobile app and apologize for any frustrations you have experienced. So that we may assist you, please provide answers to the following:
- What is the email address you use to sign in to the mobile app?
- Are you connected to Wi-Fi or using cellular data?
While we are troubleshooting, you may wish to try uninstalling and reinstalling your mobile app. This often provides a clean restart, allowing for data to properly populate within the app, and often resolves many issues. You may also try enabling cellular data for the app in case your Wi-Fi connection is slow. (Message, data and roaming rates may apply.)
Thank you again for sharing your observations with us. We look forward to assisting you further.
I let them know everything we had tried (basically everything they had suggested) and that we had tried with Wi-Fi and also using cellular data. We'll see what they say. I had responded to them before we possibly figured it out.