Yep. We just used a credit card instead. I woukd never have taken that much time to resolve it in any other way. There is a charging limit and if you hit it, then you can't charge anymore until they run the charges on your credit card.
We didn't have any cards on us. I don't understand why they didn't just run the card..... They'd been charging it over the course of our stay and when we went in Sept we never had this issue and we were there 2 weeks!!
Something definitely went wrong on their end.
I'll definitely be bringing a card just in case next time, but this definitely RUINED our last day in the park (
Yep. We just used a credit card instead. I woukd never have taken that much time to resolve it in any other way. There is a charging limit and if you hit it, then you can't charge anymore until they run the charges on your credit card.
This one isn't necessarily a MB issue. As others have said, there is a room charge limit. I hit mine one trip on a late night trip to DTD and didn't have any other payment method with me. I wasn't able to pick up some pins that DD wanted.
I had to go to the desk to sign a new charge slip. (I didn't try calling, though.)
You must have gotten a new CM - this is a daily occurrence at every Disney resort.
There are set limits on how much can be charged before they have to have you authorize running the existing balance through and resetting the limit. They don't actually charge it to your card until you do that. Value resorts have a $500 limit, moderate is $1,000 and delux is $1,500. They don't want you charging up $5000 and then realize at the end of your trip that you're $4,000 over your credit card limit. You should always bring a cc with you anyway ... Sometimes the MB system is down.
Also - when I stay for a long time - I'll check at the desk if I think I'm anywhere near my limit so I don't have to have phone calls made while I'm trying to buy something. I had to go to the kitchen at Boma to approve charges over the phone to the front desk (I should have stopped at the front desk .... I was staying at Jambo anyway)
Wow - which resort were you staying in?
I've eeset mine many times and it's always been treated at business as usual...
We didn't have any cards on us. I don't understand why they didn't just run the card..... They'd been charging it over the course of our stay and when we went in Sept we never had this issue and we were there 2 weeks!!
Something definitely went wrong on their end.
I'll definitely be bringing a card just in case next time, but this definitely RUINED our last day in the park (