I also just got this email. Maybe they're finding all of the "lost" orders from those of us who ordered last week and were getting the 7 dwarfs error? I do still get 7 dwarfs now, but maybe they really are going to eventually process my order at some point? (Dare I hope for them to fulfill it with the ones I ordered? We'll see...)
I received this same email. I have no idea what to do - call? wait? My trip is July 12th. I find it incredible (and kind of funny) that everyone has so many different difficulties. Different error messages, inconsistent appearances of magic bands (some with coloured circles, some blank, some have none at all), etc. Chaos.
My trip is July 6, and I am waiting a little while before following up. From talking to ShopDisney today, it sounded like my order hadn't been processed at all yet, but now they've at least acknowledged that it exists, so that's a step in the right direction, right? Plus this email almost makes it sound like MAYBE they could start filling orders in a logical order (like fill the ones for the earlier trips first, then restock as needed to fill later trips), so I'm going to give it a while to see what happens.
I called that number this morning and they told me that the shopdisney warehouse had nothing to do with theirs, and they could get me ones they had in stock but not ones only shopdisney had. It's irritating, because the one my son really wanted was in stock on shopdisney and not with MDE. All I ask for is consistency! (well, maybe I actually ask for something to work when they roll it out, but consistency would be nice also). Now that this thing called the internet exists, people find out when you are told no and someone else is told yes!
Who said it was canceled? The 1-800-328-0327 number or WDW GS? I was having the same issue, and WDW GS told they had no record of my order, so it may not have actually gone through or may have been canceled until I reminded them that I had a confirmation number, and then they said that there's no way for them to see anything on their end until it's marked shipped by distribution and to call the 328 number. That number could pull it up with the confirmation number and confirmed that it was not canceled; it just hadn't been processed yet. They pushed it through to distribution but weren't sure what would happen next and basically said it's a waiting game because none of the systems communicate, so you have to get the right department on the phone at the right stage of the process to get an answer (and then repeat that process at the next stage).
I'm glad DD got hers so if I'm stuck with plain grey so be it...anyone know of a good Etsy site so I can bling mine up?
I got this when the upgrades first became available. An incognito window allowed me to get passed it.
Huh, thanks. I was getting through just fine until yesterday.
Also got this email...but I received a tracking shipment number this morning and when I go to MDE and look at My MagicBands and Cards it shows the new bands...specialty castle for DD and plain grey for mine with their unique ID numbers. So wondering if those are on their way and then I will get another with the correct specialty that I ordered for me later?
