UGH! Just back. We had a TERRIBLE time with these bands! Simply, THEY DID NOT WORK as they were supposed to work, and we tried everything. Maybe they work with Apple, but they did not work with Android devices.
We wasted over 2+ hours in guest services trying to get them to work with the help of a GS CM. We were told with Android devices they have to be fully charged. In short, that didn't matter. After two hours only one band was fully linked. Later in teh trip, one or two would bands intermittently work and pair properly for a few hours (though not that day), then it would randomly stop working.
The traditional bands features mostly worked, but we took to wearing our old bands PLUS the new ones.
They would sometimes light up randomly. They would sometimes work to make the statues sing. But then after we collected a bunch of statues, all the ones we collected would disappear after a day or two. Some of the statues did not work. We got Pinocchio to sing, but we could not collect credit for him.
We tried everything, and since we were told bands had to be fully charged- of course we lost time trying to pair them early in the MORNING while ALSO trying to get G+, get ready, eat breakfast, and get to the parks.
On top of THAT the bands kept popping off our wrists- like no bands ever did before. To charge them you have to take them off frequently, but even right from day 1, they just would not stay clipped. Prior bands sometimes popped off, but not nearly as often as these do. So we were constantly worried we were going to lose them for good.
On top of THAT, prior bands we put on at start of visit and took of on last day. These you have to remember to babysit. The nightstands were a mess of cables every night with our phones, M+ bands, and now powerbanks to recharge. On prior trips, I maybe used a power bank once or twice. On this trip, we needed them every day.
So we talked to CM's a second time, and the second visit was worse than the first. The CM kept giving us canned responses like, "Did you try turning it off and back on?" UGH! This, after we told him we'd already spent 2 hours trying everything with a CM at GS. We weren't willing to lose another 2 hours, but neither did WDW offer to replace them or anything even though they appear to be completely defective.
I would not buy these again. Buyer beware!
1 phone call, 1 online chat and 2 emails that were no help. At this point I've given up hope that they will get here before we leave, so, I guess my first stop upon arrival will be the front desk of our resort to see what kind of resolution they can offer. At least, I will be able to talk to someone face to face. Come on Disney, I believe in the magic. I know you can do better than this.
