Hello,
My name is Aaron Myers. I currently have reservations with Hard Rock Hotel at Universal Studios. I booked these reservations thru Universal Studios. As most of you know, this resort is located on the Universal Studios property, and has some partnership with Universal Studios.
They ask you to book with Universal Studios and try to tell everything to book their full vacation on Universal Studios Vacations (http://www.univacations.com). Once you make this reservation and tell Universal that you want to add your Loews number, that say that they will add it. I'm not 100% sure that its even there.
I understand that other people have had problems in the past with Universal Studios, and Loews First. Universal Studios Vacations says that it can be added to the account, and then Loews says that it cannot be added to the account because I booked with Universal Studios (which is where the property is located, there for you would think that they had some type of partnership, and would honor awards.)
Does anyone know what I can do? Has this happend to any of you? - Below is the e-mail reply that I received from Universal:
Below is the e-mail reply that I received from the Loews Hotel Group:
A few hours after I received this e-mail:
Then of course I replied to this e-mail with all of my information, and then I get e-mail later that said something like this "I'm alittle confused as to the rewards you are inquiring about" like she had no clue what was going on. I'm sorry, but that isn't much for support. I'm already pissed off, and I haven't set foot in the hotel yet. Sorry for it being so long, I have so much to say -- its helping me vent though!
My name is Aaron Myers. I currently have reservations with Hard Rock Hotel at Universal Studios. I booked these reservations thru Universal Studios. As most of you know, this resort is located on the Universal Studios property, and has some partnership with Universal Studios.
They ask you to book with Universal Studios and try to tell everything to book their full vacation on Universal Studios Vacations (http://www.univacations.com). Once you make this reservation and tell Universal that you want to add your Loews number, that say that they will add it. I'm not 100% sure that its even there.
I understand that other people have had problems in the past with Universal Studios, and Loews First. Universal Studios Vacations says that it can be added to the account, and then Loews says that it cannot be added to the account because I booked with Universal Studios (which is where the property is located, there for you would think that they had some type of partnership, and would honor awards.)
Does anyone know what I can do? Has this happend to any of you? - Below is the e-mail reply that I received from Universal:
Hello,
Thank you for selecting Universal Parks & Resorts Vacations. If you booked the Stay and PLay packjage, you will need to e-mail us your Loew's number. We will add your Loew's number to your reservation, and if at the time of your check in the hotel has a room upgrade available they will give it to you.
Bethena
Internet Specialist
Universal Park and Resort Vacations
Phone: 1-800-711-0080
E-mail: reservations@universalorlando.com
www.univacations.com
Revenge of the Mummy(sm)
A Psychological Trill Ride
The wraps come off Spring 2004 at Universal Studios (r).
Below is the e-mail reply that I received from the Loews Hotel Group:
Hello Mr. Myers,
I found your reservation coming in July. The confirmation number is XXXXXXX and is under the name of XXXXXXXXXXX. I see that you booke your reservation thru Universal under a package. To qualify for the Loews benefits you must book thru them and pay a qualifying Loews rate. I hope I have answered your questions and if you need to make any changes to your reservation please refer to this number when calling the hotel.
Thank you for your business and we look forward to your visit in July.
~~~~~~~~~~~~~~~~
Tina De Leon
Admin Assist to
Rooms Division Director
Hard Rock Hotel
Phone: 407-503-2005
Fax: 407-503-2010
tdeleon@loewshotels.com
A few hours after I received this e-mail:
Hello again,
I did come across a form here that states Loews members are entitled to a comp upgrade at the time of check in. I show that you have a garden view booked, so at check in you can request if avilable to be upgrade to a pool view room. Can you let me know what your membership number is and status so that I may put this information on your account.
Thank you so much
~~~~~~~~~~~~~~~~
Tina De Leon
Admin Assist to
Rooms Division Director
Hard Rock Hotel
Phone: 407-503-2005
Fax: 407-503-2010
tdeleon@loewshotels.com
Then of course I replied to this e-mail with all of my information, and then I get e-mail later that said something like this "I'm alittle confused as to the rewards you are inquiring about" like she had no clue what was going on. I'm sorry, but that isn't much for support. I'm already pissed off, and I haven't set foot in the hotel yet. Sorry for it being so long, I have so much to say -- its helping me vent though!