Linking old MagicBands

[ten822]

I can see that my old band is activated in MDE. I cannot see my family members bands. My kids don't have their own accounts. Can we activate the bands at the front desk when we check in to the Polynesian? I don't want to waste time at the parks.

 

[CarolynFH]

Do you mean your family members’ old MB aren’t listed under their names in the Magic Bands and More section (not your F&F list), or you can’t see their names? Do you manage their profiles via your MDE? The front desk at Poly should be able to scan the bands and make sure they’re still linked to the right people, but if you want to fix it sooner you could call the MB / IT support CMs at (407) 939-4357. They’ve helped me out many times!