Just a quick report from my quick 4-night trip to AKL.
We (myself, and daughter's family) were there to celebrate my granddaughter's 3rd birthday. She only wanted to "see the animals". As she put it "the Lion King wanted her to come to Disney World".
I have been to this resort many times to eat or just take in the scenery. I have never stayed there until this visit (June 16 - 20). I love most everything about this resort. The beauty alone is worth a stay/visit.
The afternoon we all arrived the resort had a major snafu with our reservation. I won't get into all of it, but by 6 pm, we still didn't have a room. We got our requests (standard room, adjoining king with 2 queens), and a little bit of an upgrade...a partial savannah view which was nice.
Long story short, Animal Kingdom Lodge made it right. Sarah at the front desk said "we didn't deliver as promised", and so they took care of our situation for us.
We got a partial credit on our rooms and they even had a gift in the room for my granddaughter (a nice one, too). We also got chocolates and zebra domes delivered (although, I was under the impression that they do this for first time guests? not sure about that). They truly went above and beyond to make sure that we were happy. Earlier, on 4 occasions, I had complained very nicely to the front desk, and believe it or not, they were thanking ME for not getting upset, yelling at them, being disrespectful, etc. Honestly, I never see ANY reason to go crazy at the front desk in order to get a problem resolved. They actually went above and beyond to fix their mistake.
Just an FYI: when Disney messes up, just be patient and give them time to do what THEY need to do in order to fix a problem. There is a lot going on behind the scenes that we don't know about.
All in all, it was a wonderful trip. Mousekeeping was great, the room was always very clean. Boma was delicious (we had the breakfast buffet). The pool was fun. Mara was decent, although for the life of me I don't understand why they only have one cast member taking orders for a resort that size! Insane! Sometimes the line would snake out of the building. Mara needs a major revamp in that regard; too much congestion all in one place.
I would definitely stay here again.