It’s not just Disney. We had two rooms at the Embassy suites in Saint Augustine on Tuesday. They did not tell us there was mandatory evacuation even though we kept asking. It was the bartender that told us at 5pm. We packed up told them front desk we were leaving. Even though Hilton announced a cancellation policy the manager charged us for the two rooms $1000. Had they said in the am the hotel was closing Wednesday we would have left. We came to Orlando and I am grateful to be here. We had to pay another $700 for Tuesday night to stay here. So $1700 for hotels for Tuesday night.
My daughter just updated me on what Universal told her. They said they authorized UT to modify tickets and UT absolutely could modify tickets with no lids on their part if they chose to. They’re choosing not to because while they won’t lose money, they won’t make it either.
Thank you so much for the ideas, really appreciate it. Didn’t know they do it as a walk up sometimes so that’s a little bit of hope
At the BC and we’re using elevators
I would contact Hilton directly about what happened there. I’ve found their Twitter team pretty responsive. No idea if they’ll be able to refund you or offer compensation but you can make them aware the hotel was intentionally misleading guests during a dangerous time.
If you were charged for a room you did not use during a declared emergency/evacuation order, you should try disputing those Embassy charges with your CC company. Seems like an open and shut case to me.
usually people who complain publicly are addressed. It's possible that the manager was just following the direction they'd been giving from higher up, but corporate certainly has the power to make it right.
Waiting to hear if they are extending us at Riverside, as we have a night booked at YC.
Only just seen this as it got lost amongst so many other posts but thank you for this! I ended up making the journey to reception yesterday afternoon and asked about lunch boxes, I think I have bad luck with which cast members I get as the person I spoke to was unsure if they were going to offer any, so when I enquired about what people were supposed to do for food her response was that they had advised days ago that people ensure they have enough of their own provisions to last for 36hrs…eeek didn’t help me feel reassured
the kind of advice I’d expect from the news channel maybe, sensible but not very caring - also turned out to be incorrect as Olivia’s was open until 9pm last night. They are also waiting to see how today goes but are hopeful it may reopen for late lunch/dinner, so worth a call to front desk around this time to check. Hope your night wasn’t too restless and stay safe 
Forgot to mention I always use DMs with issues like that. No need to make that stuff public.
