I agree with the comments posted here about
DCL not owing me anything - they don't - What happened to my family is 100 percent not DCL's fault.
I must say, however, when it comes to offering a sympathetic ear, they have been much less than Disney-like. When I reached a supervisor on Sunday to ask about getting a token discount on a future sailing, she didn't even express sympathy for my situation, and instead told me I would have to talk to DVC because DVC had booked my cruise.
Now, DVC has been great. They spent more than an hour total on the phone with me yesterday, doing everything they could to be helpful as I tried to book another cruise that is close to selling out. There actually wasn't much they could do in the end, but they gave me their time and patience and sympathy to try and make something happen.
Talking to a DCL supervisor didn't get me very far, so I have now tried writing to see if they will give me a token discount, or at least
Castaway Club credit for my lost cruise.
I feel I should at least get something for my money, and doing either or both of those things would at least represent a token acknowledgement on Disney's part that we've been a storng supporter of their brand for the better part of three decades....
People don't always need a full refund to get satisfaction. Sometimes, just a little kindness goes a long long way.