I've not stayed at Portofino but have stayed at Hard Rock's twice. I gave it a 2nd chance thinking it couldn't be that bad. I was wrong. The 2nd stay it was worse than the first. Stays were a year apart.
The offerings they have are really, really bad.
Breakfast was barely more than cartons of yogurt, store bought donuts and some really bad chopped fruit. Biscuits are inedible.
Mid day was bags of chips and protein bars. That is it.
Dinner was basically frozen eggs rolls and chicken nuggets heated up. And those tasted like they'd been done in the microwave.
The drink situation was really pitiful too. Long lines and they will only give you 1 at a time and what they offer was poor.
I was VASTLY disappointed in what they put out there. I love Hard Rock, it's my favorite Universal hotel by far. But they should be ashamed of what they put out for CL.
I’ve stayed at both, and I love both. Two different “feels” to the lounges. Portofino is more ahhhhh relaxing and comfy with more offerings. Hard Rock has a smaller lounge and more snack like offerings but it’s nice to have everything all on one floor and the 7th floor feels serene and chill. Both have amazing staff so IMO enjoy the proximity to the parks and Rock Royalty!
I know all the Club Lounges will only give one drink per person at a time...
I’ve never had a problem getting two drinks at PBH. I don’t know if that’s because they know DH is with me somewhere though?
I’ve never had a problem getting two drinks at PBH. I don’t know if that’s because they know DH is with me somewhere though?
HRH flat out refused to give me 2 drinks, with DH standing right there, and his saying what he wanted. Said they could never hand 1 person 2 drinks that 1 person can only be given 1 drink. Both trips were the same. This is something we encounter everywhere at Universal. I remember once at the park I was standing outside the line, DH in line to pay and I was out of reach of the TM. She wouldn't even allow DH to pass me the drink with her watching us. She said she had to put it in my hand herself. Between that and the insistence at the CL at HRH I decided it had to be some rule on their property.Yes, if they know there’s two of you......no issues.
When they don’t know who’s with who they will often say it’s one drink unless they point out the other........
we get two drinks as everyone and their grandmother knows there are two of us. Although usually we’re topped up before we need to move.....lol.....
I dare say at times some will get two drinks with no issues.....there’s always an exception.
HRH flat out refused to give me 2 drinks, with DH standing right there, and his saying what he wanted. Said they could never hand 1 person 2 drinks that 1 person can only be given 1 drink. Both trips were the same. This is something we encounter everywhere at Universal. I remember once at the park I was standing outside the line, DH in line to pay and I was out of reach of the TM. She wouldn't even allow DH to pass me the drink with her watching us. She said she had to put it in my hand herself. Between that and the insistence at the CL at HRH I decided it had to be some rule on their property.