I returned a scooter, rented from Buena Vista Scooters, to the Bell Services counter 2 hours before it was due back. It was a 4 day rental. The CM at the counter said to put it back in line behind him. There were other scooters there in line. Now, two days later I receive a call from the scooter company, they said they went to pick it up and it was not there. They are charging me until they find it. I convinced them to put a hold on my credit card for only 2 extra days, but they said they need to find it or I am responsible. I am beside myself with worry. I asked if I should have asked for a receipt or something from the CM to show it was returned, they said no that isn't needed. Well, I beg to differ, there should be something in place, its my word against theirs and I will lose.
This is the end to a vacation with problems at this resort. When I booked the room, months ago, I requested a handicap room. I called several times to make sure it was on the reservations as a request. Not only did they put us in a room on the second floor of Alligator Bayou, but in building 36, very far from the lobby. The Alligator Bayou buildings have no elevator to the second floor. I am non-weight bearing on crutches with a fractured hip, so steps are very difficult. They moved us to the first floor, but no handicap rooms were available.
Anyone have any ideas on what to do about this scooter problem?
This is the end to a vacation with problems at this resort. When I booked the room, months ago, I requested a handicap room. I called several times to make sure it was on the reservations as a request. Not only did they put us in a room on the second floor of Alligator Bayou, but in building 36, very far from the lobby. The Alligator Bayou buildings have no elevator to the second floor. I am non-weight bearing on crutches with a fractured hip, so steps are very difficult. They moved us to the first floor, but no handicap rooms were available.
Anyone have any ideas on what to do about this scooter problem?