We purchased originally points in 1997. Since that time we have purchased add on points at OKW as well as some at VB. At no time have we heard from a guide asking about our satisfaction with the service or just calling to see how things were going. Some people we know have heard yearly from someone. Last year when we were on a 7 day DCL cruise, one of the guides stated that he would be in contact with us (not) and when I gave a couple of names as potential DVC purchasers, I along with these friends never heard a thing from them. In fact one friend bought from Marriott even though they were more interested in DVC. We do enjoy DVC, but I think they need to have some public relations in order for present DVC'ers.