I recently got the email below from David's. I had kind of stopped reading the posts about what was going on once I knew WDW was reopening and I knew my guests would have a place to stay. Now it seems they don't want to come.
Can you please take a look at the email and let me know the pros and cons to doing this for them? My UY is September and these are 2019 points, so it would need to be for a reservation for the same dates, correct? I did ask them if it would be for the same dates and if I would be required to sign a new contract. I just want to make sure that I know everything I can before I agree to doing this. Here is the email:
The XXXXX family has contacted us in reference to the
Animal Kingdom reservation (#XXXXXXX for the dates of August 17-22, 2020). Regrettably due to concerns over COVID-19, the guests are unable to travel come August 17, 2020
As you’re aware, we have a no cancellation policy, but given the situation we wanted to reach out and see if you would consider making an exception and be willing to change the names on the reservation to a new family?
If you are willing to make the modification, our office will handle searching for a new family to take the
Animal Kingdom: 2-bedroom Standard View reservation as it is currently booked. Once we have a new family for the stay, it would require a phone call from you into Member Services to update the guest list on this reservation.
Please note that the choice to make the modification, or to not make the modification, does not affect your final payment. You will still receive the final 30% on the date that these guests are scheduled to check in. However, if we can find another family to take over this reservation and you are successful in modifying the guest list, David would like to pass along a sign of appreciation by paying you another $2.00 per point to thank you for your assistance
($360.00)
At your convenience, please let me know if you would be willing to make this exception and modify the XXXXX families reservation. If you have any questions, please let us know.
We look forward to hearing from you!
Sincerely,
Nicholas Robbins
David’s Vacation Club Rentals
Toll Free: (800) 610-5791
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