I had requested it when I made the reservation and again when I called to confirm, but we still had to call housekeeping once we checked in and were in the room. It came very quickly.
the one time we stayed there we just asked for it when we checked in, and they brought it right up to the room and hooked it up. the one we had there wasnt any way to regulate the temperature and everything we had in there was frozen the next morning..
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